Devonshire Motors Official Blog

Mitsubishi Motors to announce new generation Outlander

2012-02-09T01:49:00.000-08:00

Eleven years¹ after it first coined the term “crossover”, Mitsubishi Motors Corporation (MMC) will unveil its third embodiment of this concept at the forthcoming Geneva Motor Show with the New Generation Outlander.

This all-new mid-size crossover is meant to better comply with the times - a strategic and innovative premium vehicle of substance developed around a versatile global platform and borne of a harmonious balancing of:

Low environmental impact (with target emissions below 130 g/km minimum – dep. on models & markets)
Advanced safety(with Forward Collision Mitigation system, Lane Departure Warning system, Active Cruise Control, etc…)
Comfortable driving (with now a dual zone air conditioner, etc…)
Clever utility(with the adoption of a power tail-gate, full 3^rd row seating, flat floor cargo area, etc…)
Added convenience(with now tilt & telescopic steering column, Super-HiD “Wide Vision” xenon headlamps, etc…)

Similar in size to the current car, the New Generation Outlander follows a clear design brief where in true Mitsubishi fashion, key directions were for an “engineer’s car” with a “Solid – Safe – Simple” shape, blending substantial look with clean surfaces.

This same uncluttered quality look continues inside the car with high grade materials (padded surfaces, soft-touch finish, silver accents, gloss black appliqués…) gracing a dashboard designed for better driver concentration, including ergonomic steering wheel controls as well as high-resolution and easy-to-read instrument displays.

In Europe, the New Generation Outlander will offer at launch the choice between two low impact engines (whether in 2WD or 4WD): 2.0 l MIVEC petrol or 2.2 MIVEC Clean Diesel (MMC’s own 4N14 engine) Depending on market, model, engine and specifications, Auto Stop & Go will be available, as well as an all-new 6-speed automatic gearbox.

As part of its novel technical package, the new Outlander will also be equipped with an “eco-friendly driving system” that notifies the driver when she/he is driving at maximum efficiency. Accordingly, the driver can choose to drive at maximum efficiency to enhance actual fuel consumption of the vehicle – availability according to model & market.

After this Geneva unveiling, the Next Generation Outlander will be launched first in Russia this summer, prior to European (late summer), Japanese, Oceania, Chinese and North American debuts.

From 2013 in Europe², MMC will also take advantage of the built-in possibilities of Outlander’s versatile architecture to add an EV-based plug-In hybrid powertrain - a fully integrated solution, based on MMC’s EV technology and making the best use of MMC’s extensive 4-Wheel-Drive expertise as well. When fitted to Outlander, the Mitsubishi Plug-in Hybrid EV system will allow for a range and very low CO₂ emissions similar to that of the MITSUBISHI Concept PX-MiEV II (over 800 km and a target of below 50 g/km).

(All data subject to final homologation)

¹ ”ASX” show car at the 2001 Detroit Auto Show – forerunner of the first generation Outlander (Airtrek in Japan)

²First retail introduction: Japan, during FY2012

Honda Master Technician Update Jan 2012

2012-01-24T00:46:00.000-08:00

We are proud to announce that Jim Middlemass has just been awarded the prestigious Honda Master Technician status.

It was May 2011 when Jim started the intensive Master Technician Programme with Honda (UK) and after many visits to the Honda Institute, lots of intensive study and a great deal of practical work his efforts have paid off.

There are just 68 technicians within the entire UK Honda dealer network who are qualified at this level, making Jim part of an extremely elite group. This is a real accolade both for Devonshire Motors and for Jim himself.

Jim Middlemass

Jim was invited by Honda (UK) as one of a select few technicians in the UK to participate in their exclusive Master Technician Programme and spent 13 days in total at the Honda Institute in Colnbrook completing an intensive hands-on training programme.

The Honda Institute, Colnbrook

The Honda Institute provides world-class training around not just the UK, but also other European countries, the Middle East, Africa and Russia. It is available to more than 10,000 people in the Honda (UK) dealer network alone.

Jim will become Devonshire Motors 4th certified Master Technician joining Shaun Down (Mitsubishi Master), Matthew Redmore (Mitsubishi Master) and Phil Wells (BMW Master).

A taste of things to come ..

2012-01-19T01:10:00.000-08:00

For the first time, Mitsubishi Motors Corporation (MMC) has decided to select the most demanding European market as global launch pad for an all-new vehicle. Next March, the Geneva Motor Show will see the world premiere of a strategic and innovative premium vehicle, to be retailed sequentially during 2012 – a car of substance that will reflect a gradual transformation in Mitsubishi’s design language.

Next generation
This unveiling will confirm the start of an all-new generation of global products for Mitsubishi Motors, consistent with the ambitions set in MMC’s “Jump 2013” business plan for a greener and more global Mitsubishi. Fittingly, this complete family of cars / crossovers / SUVs will see a gradual transition to a re-focused design language.

A tradition of engineering
This re-focused design language, while still being formulated, is envisaged as an open design concept, meant to be flexible enough to suit specific vehicle requirements whilst staging Mitsubishi’s famous Three Diamond logo accordingly. Refined yet assertive, this new engineering-driven look can be understood as the new expression of Mitsubishi’s near century old tradition of technology tailored for today’s world – the one that recently brought i-MiEV, the 4N1 Clean Diesel engine, Green Plastics and the same one that will bring innovative proprietary PHEV technologies next year, based on MMC’s state-of-the-art electric vehicle know-how that led to i-MiEV, prior to other future significant breakthroughs…

Mitsubishi Shogun Black

2012-01-03T23:36:00.000-08:00

Following the success of the latest (12MY) Mitsubishi Shogun, Mitsubishi Motors in the UK are about to extend the Shogun range with the introduction of the Shogun Black, a new special edition model with enhanced exterior styling.
From the outside the new Mitsubishi Shogun Black boasts a dynamic appearance with the introduction of satin black styling kit which includes striking black 20” alloy wheels, roof, spoiler, wing mirrors, grille and headlamp bezels, fog lamp surrounds, door handles and side steps.
Based on the current Mitsubishi 3.2 Di-D LWB Shogun SG4, the newcomer will be available from Devonshire Motors from 1^st January 2012 in the following metallic colours:

Frost White (Solid)
Cool Silver (Metallic)
Diamond Black (Pearlescent)
Orient Red (Metallic)
Granite Brown (Metallic)

The new Euro V compliant Mitsubishi Shogun is the strongest, quietest, safest and smartest Shogun ever built. Now with 197bhp and a massive 441Nm of torque it has increased towing capacity to 3,500kg, best-in-class CO₂ emissions which not only means it is kinder to the environment, it also has lower road tax too. Complete with new satellite navigation and Bluetooth systems to help with any on or off road adventure. As always, the Shogun comes packed with an array of standard safety and luxury equipment:

The Shogun SG4 standard features include:

Mitsubishi Motors Communication System (MMCS) with:
- Satellite navigation
- Reversing camera
- iPod connection

The interior boasts items such as:

New high-quality material leather upholstery
New enhanced illumination for instruments
New brushed silver finish for power window control panels

Other features include:

Mitsubishi Active Stability and Traction Control (M-ASTC)
Auto lights, auto wipers and privacy glass
A colour coded spare wheel cover as standard
Brake override system – in case the driver accidentally hits the brake and accelerator at the same time (the car automatically opts for the safer braking option)
Rear under-cover, thus reducing aerodynamic drag
Electric power steering

Servicing and Maintenance
The legendary Mitsubishi Shogun has a 3-year / unlimited mileage warranty together with a pan-European roadside assistance package. Service intervals for all 12MY Shogun variants are 9,000 miles/12 months (whichever comes first) and Mitsubishi’s extremely competitive service plan (MSP), covering the first three scheduled services can be purchased for just £750.

Summary
Away from the much commented “Chelsea tractor” luxury soft-roaders, heavy-duty workhorses such as the Shogun have carved out a very unique niche in the market where ability and dependability matter first and foremost.
Since its debut in 1982, Mitsubishi has produced millions of Shoguns, with a whopping 104,328 units sold in the UK alone. The Mitsubishi Shogun is a vehicle that inspires exceptional brand loyalty, with seven in ten customers retaining a Shogun. The new Shogun Black adds a new dimension to the increasingly exciting Shogun range.

To make an enquiry or to book a test drive please click here

Be prepared this winter - Number 5: Wiper Blades

2011-12-13T09:53:00.000-08:00

Our fifth recommendation for being better prepared for winter driving .. and remember that these are all items that are available from us for most makes and models of vehicle:

Wiper Blades

Something as simple as a defective wiper blade that is quite innocent during the day can really cause issues with visibility on a dark wet night. Typically a wiper blade will split at each end first and once it does then the condition of the blade deteriorates very quickly.

We have a range of quality wiper blades for all makes and models of vehicles, plus we also have silicone performance wiper blade upgrades as used in many motorsport applications.

Contrary to popular belief (like many of the strange myths surrounding car dealerships) we are more than happy to fit your wiper blades for you absolutely free of charge ... and the wiper blades themselves are competetively priced too!

Make an enquiry here: www.devonshire-motors.co.uk?ito=LBC208991

MITSUBISHI L200 VOTED FLEET VAN PICK-UP OF THE YEAR

2011-12-07T07:13:00.000-08:00

Legendary Mitsubishi L200 wins ‘Pick-up of the Year’ 2011 at prestigious Fleet Van Awards

Mitsubishi Motors in the UK is celebrating for the second year after winning the esteemed Fleet News ‘Fleet Van Pick-up of the Year’ Award for best pick-up in the UK marketplace.

For many years the L200 has led the way with its innovation, styling, specification and its 4x4 capabilities. With a fully comprehensive range of pick-ups, the Mitsubishi L200 remains the retail market leader in its segment at a staggering 30.5% market share year to date and picked up the award in favour of the Nissan Navara, Toyota Hilux and Volkswagen Amarok.

A Fleet Van Judge commented:
“The L200 won this award thanks to its greater range of derivatives and load bed options and level of availability. Mitsubishi offers all the options for all fleet requirements. The L200 is also strong on residual values, comes with a big range of horsepower options and enjoys strong back-up from the Mitsubishi dealer network. Add in competitive pricing and the L200 justifies its place as Pick-up of the Year.”

Lance Bradley, Mitsubishi Motors in the UK’s Managing Director added:
“We’re delighted that the Mitsubishi L200 has again retained the Fleet Van Pick-up of the Year title, but it’s easy to see why. The versatility of the range is unmatched, with everything from practical and functional single-cabs through to powerful lifestyle double-cabs. It is an honour for us to receive this award as it firmly establishes the L200 as the clear favourite among commercial vehicle operators.

If you're interested in test driving a Mitsubishi L200 contact us here http://www.devonshire-motors.co.uk/new-pickups?ito=LBC208991

Be prepared this winter - Number 4: Snow Socks

2011-11-28T04:48:00.000-08:00

Our fourth recommendation for being better prepared for winter driving .. and remember that these are all items that are available from us for most makes and models of vehicle:

Snow Socks

Most of our customers have found that these represent much better value for money than winter tyres..

AutoSock are super-strong textile socks which you slip over the driving wheels to provide the grip you need on ice and snow. They’re reusable, take up minimal storage space, and in many circumstances work better than winter tyres or snow chains.

Be prepared for the winter by carrying a set of AutoSock in your car, happy in the knowledge that:

fitting them is easy. If you can pull a sock over your foot you can push a fabric cover over a wheel.
fitting them requires no practice.
they weigh less than 1kg and take up minimal space. It's sensible to keep them with the spare wheel, always ready for use.
they are relatively universal, i.e. one size fits over 60% of cars.
they're reusable again and again - providing value for money for years to come.
they work!

View a short video clip of Snow Socks in action and see for yourself how easy they are to fit on our YouTube Channel: http://www.youtube.com/DevonshireMotors

To make an enquiry or to order a set please contact us here

Be prepared this winter - Number 3: Vehicle Health Check

2011-11-16T03:35:00.000-08:00

Our third recommendation for being better prepared for winter driving .. and remember that these are all items that are available from us for most makes and models of vehicle :

A Winter Health Check

Click the banner to book yours now!

Quite an obvious one this but you can't beat getting your vehicle checked out for the basics and by a professional.

We've found that most of our customers appreciate the peace of mind that comes from a Winter Health Check. To know that your lights are all working correctly, your levels are all topped-up, your brakes are in good condition and your tyres are capable of dispelling the extra water that is on our roads in winter is worth a lot.

This winter Devonshire Motors are offering a Winter Health Check and Duxback Windscreen Treatment combination that will ensure your vehicle is ready for whatever winter sends our way.

The offer is open to any make or model of vehicle, so why not get one booked for all the family. We've already had everything from a 1996 Rover with over 200,000 miles on it, right the way up to a 1 year old Mitsubishi Colt ... Mums, sons, grans and daughters have all gone away with a fully itemised report of the items that have been checked and (if required) any corrective actions.

So why not book yours today, before the weather (or even worse, a breakdown) forces you to. As always, an ounce of prevention is worth a ton of cure.

Mitsubishi ASX Black

2011-11-11T01:25:00.000-08:00

Following the success of the Mitsubishi ASX, Mitsubishi Motors in the UK are about to extend the ASX range with the introduction of the ASX Black, a new special edition model with enhanced exterior styling and a bespoke interior.

From the outside the new Mitsubishi ASX Black boasts a dynamic appearance with the introduction of satin black styling kit which includes striking black 17” alloy wheels, roof, spoiler, mirrors, grille and fog lamp bezels. The interior benefits from the addition of a special edition black leather kit featuring carbon fibre inserts.

Based on the current Mitsubishi ASX4, the newcomer will be launched on 1^st November 2011 and will be available at Devonshire Motors in the following metallic colours:

Kingfisher Blue (Metallic)
Polar White (Solid)
Cool Silver (Metallic)
Amethyst Black (Pearlescent)
Atlantic Grey (Metallic)
Orient Red (Metallic)

Customers will have the choice of two Euro V engines; Mitsubishi’s 1.6 petrol (115bhp @ 6,000 rpm, 114lb.ft @ 4,000 rpm) with 5 speed manual transmission and the Mitsubishi 1.8 DiD turbodiesel engine (147bhp @ 4,000 rpm, 221lb.ft @ 2,000-3,000 rpm) with a 6-speed manual transmission. Mitsubishi also offer an AWC electronically controlled 4x4 system offered with the 1.8 DiD turbo diesel.

The ASX4 standard features include:

Kenwood satellite navigation system
Reversing camera
iPod connection
Mitsubishi Active Stability and Traction Control (M-ASTC)

The below measures all contribute to the ASX’s excellent emissions and economy:

Auto Stop & Go
Application of variable valve timing (diesel engine)
Electric power steering
Low rolling resistance tyres
Regenerative brakes (Generation Control System)
Low viscosity oil
LED lighting
Weight reduction measures

After its successful market introduction in Europe, and with a comprehensive level of built-in passive safety, the Mitsubishi ASX compact crossover confirms the excellence of its engineering with a 5* Euro NCAP crash test result achievement which adds to ASX’s many virtues.

To register your interest in the ASX Black, or to request more information get in touch with us via our website at www.devonshire-motors.co.uk?ito=LBC208991

Be prepared this winter - Number 2: Duxback Windscreen Treatment

2011-11-07T00:38:00.000-08:00

Our second recommendation for being better prepared for winter driving .. and remember that these are all items that can be fitted to most makes and models of vehicle :

Duxback Windscreen Treatment

Duxback is a professionally applied glass treatment that creates a 'hydrophobic' effect on automotive glass.

Duxback in the rain

Originally developed for aviation and applied to Boeing cockpit glass, a Duxback treatment greatly improves safety when driving in pouring rain especially at night. When driving over 40mph, rain water will be blown straight off the glass, no need for wipers!

In wintertime ice will either not stick to the glass or will be much easier to remove.

Research has shown that visibility is improved by 35% when driving in pouring rain. Furthermore a driver's ability to identify a small object when driving in foul conditions is improved by 25%. A 25% improvement in reaction time is 58 feet at 40 MPH. Enough to save a life!

Duxback FAQ's

How long will it last?

6 months on the windscreen, 12 months on side and rear glass.

Why can't I buy this in a shop and apply it myself?

Duxback has to be applied by professionally trained personnel that use specialist products particularly in preparation and pre-cleaning.

Can I use Duxback on all the glass?

Yes front, side and rear glass.

Will Duxback prevent ice from sticking?

Duxback in winter

Down to -2°ice will not stick to the glass, below -2° you may have ice on the glass but it is so much easier to remove as it sits on top of the Duxback. Have a look at this short clip: http://www.youtube.com/DevonshireMotors#p/a/u/3/2CmbgQUvMoo

Who invented Duxback?

One of the world's largest manufacturer of automotive glass who also make aeronautical glass, it was originally devolved for Boeing.

We apply Duxback Windscreen Treatment to all makes and models of vehicle. So why not get an application today ... after all, it's almost guaranteed to be a wet winter (if not summer!)

Find out more and make an appointment here

2012 Mitsubishi Shogun

2011-10-30T10:36:00.000-07:00

The 2012 Model Mitsubishi Shogun is coming soon to Devonshire Motors, to wet your appetite here are some preliminary details:

CIRENCESTER, UK – Mitsubishi Motors’ new model-year Shogun arrives in the UK this week. It is a progressive evolution of Mitsubishi’s classic off-roading status symbol that combines authentic four-wheel drive go-anywhere ability with bold, muscular styling. It now comes with a Euro V compliant turbo diesel engine and offers a choice of either three door short-wheel base or five door long-wheel base versions.

Like its predecessor, the Mitsubishi Shogun is immediately distinguished by its redesigned bold front grille – incorporating a short front overhang, upright windscreen, strong high flanks, flared wheel-arches and rear-mounted spare wheel – all key Shogun styling cues that underline its tough, authentic, off-road ability.

As well as the three and five door options, Shogun buyers will have a choice of a four model line-up – the SG2, SG3, SG4 and the familiar Warrior which, in terms of specification will sit above the SG2. As always, the Shogun comes packed with an array of standard safety and luxury equipment. In addition to the re-designed front grille, all variants will benefit from new 18” alloy wheels.

The 12MY Shogun has line-up is as follows:

The 12MY marks the arrival of a fresher and sportier look across the Shogun range featuring:

New chrome grille with slotted bars and thick dividers on either sides
New colour-keyed front bumper
Black front skid plate
New twelve spoke 18” alloy wheels
Black roof rails
Euro V compliant engine

The same philosophy prevails inside the car with new items such as:

New high-quality material for both cloth and leather upholsteries
New enhanced illumination for instruments
New brushed silver finish for power window control panels

Furthermore, new features are also introduced, including:

SG3 and SG4 variants will be equipped with auto lights, auto wipers and privacy glass
SG4 variants will now include a colour coded spare wheel cover as standard
Brake override system – in case the driver accidentally hits the brake and accelerator at the same time (the car automatically opts for the safer braking option)

The new 12MY is available in the following colours:

Diamond Black (Pearlescent)
Frost White (Solid)
Graphite Brown (Metallic)
Orient Red (Metallic)
Cool Silver (Metallic)

Emissions and Fuel Economy

Details	12MY
	SWB		LWB
	Man	Auto	Man	Auto
Euro Status	V		V
Service Schedule (miles)	9000		9000
Exhaust Gas Cleaning System	Cat + Closed Flow DPF		Cat + Closed Flow DPF
Output PS	200		200
Fuel Economy
Combined (mpg)	36.2	34.4	34.9	33.2
Urban (mpg)	29.7	28.2	29.4	28
Extra Urban (mpg)	40.9	39.2	39.2	37.7
CO₂	207	216	213	224

Servicing and Maintenance
The legendary Mitsubishi Shogun has a 3-year / unlimited mileage warranty together with a pan-European roadside assistance package. Service intervals for all 12MY Shogun variants are 9,000 miles/12 months (whichever comes first) and Mitsubishi’s extremely competitive service plan (MSP), covering the first three scheduled services can be purchased for just £750.

Vehicle Pricing
Prices for the new model year Mitsubishi Shogun range from just £29,499 for the entry level SG2 model and rise to £40,999 for the higher specification SG4 model.

Summary
Away from the much commented “Chelsea tractors” luxury soft-roaders, heavy-duty workhorses such as the Shogun have carved out a very unique niche in the market where ability and dependability matter first and foremost.
Since its debut in 1982, Mitsubishi has produced millions of Shoguns, with a whopping 104,328 units sold in the UK alone. The Mitsubishi Shogun is a vehicle that inspires exceptional brand loyalty, with seven in ten customers retaining a Shogun.

Look for the Live Messenger icon on our website

If you're interested in the 2012 Mitsubishi Shogun you can contact us via our website using either email of by chatting live to us, look for the Live Messenger icon on our website at www.devonshire-motors.co.uk?ito=LBC208991

Be prepared this winter - Number 1: Headlights

2011-10-24T03:08:00.000-07:00

Ok, so this is our first recommendation for being better prepared for winter driving and remember that these are all items that can be fitted to most makes and models of vehicle :

A headlamp bulb upgrade

Some modern vehicles have very elaborate headlights that produce a much cleaner and brighter light. These are often the ones you see coming the other way with lights that look blue at first .. sometimes you can even see an array of colours as the vehicle moves around over bumps or uneven road surfaces.

Most of us, however, don't have this type of lighting system fitted to our vehicles.

Headlamp Bulb Upgrade

What we can do though is fit a replacement Xenon bulb upgrade. This will produce a brighter light which can better illuminate the road ahead and any potential hazards along the way.

Some of these upgrades are better than others and there are many out there to choose from, we have found that many of our customers have purchased cheaper versions of these bulbs from elsewhere and not been entirely happy with the results.

We supply and fit Xenon bulb upgrade kits for all makes and models of vehicle, in most cases they are fitted free of charge too.

So why not get a set of these fitted today ... after all, it was pretty gloomy this morning wasn't it :(

Find out more and make an appointment here

Be prepared this winter

2011-10-18T02:15:00.000-07:00

With winter on it's way we have turned our attention to products that we believe will help you through the winter months. We have found that many of our customers feel more confident about winter driving when they are better prepared.

With that in mind we have partnered ourselves with a small number of suppliers whose products are tried and tested, of the highest quality and really offer genuine benefits for winter driving.

Over the next few days we will be updating our Blog with some of these products in the hope of giving you a few ideas to help you to prepare your vehicle for the months ahead.

Live Chat avaialble on our website

These are products that can, in most cases, be used with any make or model of vehicle and also make great Christmas present ideas for other family members.

As always, if you have any questions please don't hesitate to get in touch via the website where you can chat live to us during working hours.
Click the link below and look for the Live Messenger icon on the left-hand side of our homepage:

http://www.devonshire-motors.co.uk/?ito=LBC208991

Devonshire Motors Reward Card, Our First Customer

2011-09-26T02:47:00.000-07:00

Susan Newcombe has become the first customer to drive away from Devonshire Motors with their newly launched Devonshire Motors Reward Card.

Mrs Newcombe, landlady of the Golden Lion pub in Northam, took delivery of her Mitsubishi L200 on Saturday and at the same time received her Devonshire Motors Reward Card which was loaded with a 2 year service and MOT plan as well as the traditional loyalty rewards and card holder benefits.

Devonshire Motors Director Nathan Tomlinson explained “Reward Card culture has become extremely popular on the high streets and with supermarkets, the Motor Industry has always tried to reward customer loyalty in one way or another but it has always been conducted with a very informal approach”

Devonshire Motors Reward Card

“Our Devonshire Motors Reward card works in exactly the same way as many of the popular supermarket cards, we add rewards and benefits onto the card electronically and the card is swiped and updated each time the customer visits our dealership”.

Customers also benefit from their own personal web page which contains details of all their rewards, benefits and a full suite of vehicle details and information. This means that they can log-in at any time from the comfort of their own home to gain access to all sorts of useful information and benefits held on their card. Vehicle servicing, repair and MOT can all be booked online without picking up the phone and besides the traditional loyalty benefits card holders also benefit from exclusive special offers.

Nathan continued “The Reward Card is just one of the ways we are saying thank you to our customers and trying to give a little back in return. Everybody is feeling the effects of the economy in one way or another, whether it’s when you’re doing your weekly shop or filling up with fuel – what we are trying to do is to give something back to customers who are choosing to spend their hard earned money with us, we want them to know that we appreciate it.”

Sales Manager Adrian Winter and customer Susan Newcombe

Sue Newcombe is seen here receiving her Reward card from Devonshire Motors Sales Manager Adrian Winter.

The Devonshire Motors Reward Card is currently exclusive to customers purchasing a Used car from Devonshire Motors but plans are in place for the card to soon be available for every customer.

Adrian Winter explained “When you buy a new car now there are always offers available of one type or another. We wanted to find a way to give a little extra to those customers who want to purchase a Used car from us, that was our priority. With that done we are now working towards expanding the card functionality so that we can offer it to all our customers”

To find out more about the benefits of purchasing a Used car from Devonshire Motors contact Adrian Winter on 01271 342600. To find out more about Devonshire Motors visit www.devonshire-motors.co.uk or search devonshiremotors on Facebook or Twitter.

Congratulations Hannah!

2011-08-12T01:43:00.000-07:00

We are extremely proud to announce that Hannah Carthew has qualified as a Mitsubishi Accredited Aftersales Advisor.

Hannah receives her accreditation certificate from Senior Service Advisor John Harding

Hannah has been working hard over the last couple of years both here at the dealership and by attending external training courses at Mitsubishi's UK based training academy in Cirencester.

Becoming a fully accredited ASA is no mean feat and involves a lot of time training and commitment to excellent customer service.

Essentially the training programme covers all aspects of customer care and is designed to provide all the tools necessary for Hannah to look after customers in the best possible way.

Katy and Jess

Now that she has completed the programme she joins Senior Service Advisor John Harding, who followed the same training pathway when he joined us, and the two of them together look after our Service Reception along with Jess and Katy who are also always around looking after customers and making sure that everything runs smoothly.
These four are the faces you meet most of the time when you visit us for a service, MOT or repair. So now that you know who's who don't be shy to say hello as they are a very friendly bunch and they really do care about you and your vehicle.

Summer holiday tyre advice

2011-08-04T00:39:00.000-07:00

Here's a few tips to help prevent any tyre related disasters if you're planning a driving related holiday this year.

Firstly check your tread depths, ensuring tyres are properly inflated for the load being carried (including the spare tyre) and making sure that the general condition of the tyres is good.

As well as the reduced likelihood of being involved in an accident, other benefits of correct tyre care include longer tyre life and reduced fuel bills. When tyres are underinflated their rolling resistance increases meaning more fuel is required to drive the car. It is estimated that when tyres are under-inflated by just 6psi, or around 20 percent, fuel bills rise by 3 percent.

When checking tyre pressures, you should ensure they are inflated to the correct levels for the load being carried. Many vehicles require higher tyre pressures when carrying extra passengers or heavy items such as suitcases, bikes or roof boxes. Details of correct tyre pressures can be found either in the driver’s handbook, inside the fuel filler cap, or on a plate located on the driver’s door sill.

How to check your tyre pressures

Check your tyre pressures at least once a month or before a long journey.
Pressures should be checked against the vehicle manufacturer’s recommended level. This can be found in the vehicle handbook and on a plate which is often located inside the fuel filler flap or on the driver’s door sill.
Check the pressure when tyres are cold (i.e. when you have travelled less than two miles).
If you are carrying a full load of passengers or luggage or will be towing a trailer or caravan, tyre pressures should be increased in line with the vehicle manufacturer’s recommendations. Details can be found in the vehicle handbook.
Ensure a reliable and accurate pressure gauge is used.
Check the pressure in all four tyres not forgetting to check the spare tyre as well.
While checking pressures, give the rest of the tyre a visual inspection. Remove any stones and other objects embedded in the tread. Look out for any bulges, lumps or cuts.

If you are unsure on any aspect of tyre pressure or tyre condition bring your vehicle into Devonshire Motors and we'll be more than happy to check, correct and advise you .. all free of charge of course.

Find out more at www.devonshire-motors.co.uk/aftersales/view/23/tyres

We promised we'd update you on the Motor Trader Awards 2011 and ..

2011-07-26T09:56:00.000-07:00

Released by Mitsubishi Press Office:

Devonshire Motors has won the award for Aftermarket Innovation at the Motor Trader Awards 2011 ceremony that was held at the Grosvenor House Hotel, London last week.
The ceremony, described as the “biggest night in the retail motor industry calendar”, was hosted by the F1 presenter Jake Humphrey also celebrated its 21^st anniversary.

The award itself recognises the best innovations in customer care, marketing and business management to generate sales growth and profitability. Judges were seeking new aftermarket programmes that are embraced by the consumer, to boost revenue streams and show clear signs of innovative thinking.

Devonshire Motors, based in Barnstaple are among Mitsubishi Motors’ top 10 dealers in the UK and strive to deliver excellent service at all levels. Lance Bradley, Mitsubishi Motors in the UK’s Managing Director said:
"Many of our dealers are smaller owner operators. Devonshire Motors is one of those who bring to the franchise an ability to adapt and innovate. In this case, they have done so whilst also giving their customers the best possible care under our Excellent Service programme."

Nathan Tomlinson, After-sales Director of Devonshire Motors said:

"We are extremely proud to win this award. For us it doesn’t get any bigger than the Motor Trader Awards and to hear our name announced as a winner in front of around 2000 people really was a special moment. We are a forward thinking organisation and our customers’ needs are always a priority – we treat our customers as we would expect to be treated ourselves.”

The Ash Cloud is looming again, with a different name but it's still doing it's best to ruin our cars and holidays!

2011-05-24T09:10:00.000-07:00

Motorists across Scotland and Ireland are being warned that the volcanic ash from an Icelandic eruption could damage vehicle paintwork.

The ash particles are reported to be larger than those which fell across the UK in April 2010, and car care experts at Autoglym are warning that the potential damage caused to car exterior surfaces is consequently even greater.

The Met Office is forecasting that the highly abrasive acidic particles will fall to ground in Scotland and Ireland tonight (Tuesday 24 May). However, the weather conditions are currently unstable, and the cloud could also blow over England and Wales. Paul Caller, Autoglym CEO said "We saw a massive increase in calls to our customer support team after the volcanic eruption last year.Motorists saw heavy swirls on paintwork after they failed to take sufficient precautions when washing ash off their cars. This latest ash cloud contains larger particles, which could be even more damaging, so we’re again warning motorists to be especially vigilant and take extra precautions when cleaning their cars.”
Autoglym’s advice on dealing with volcanic ash deposits:

1.Thoroughly soak car bodywork with water to loosen surface deposits
2.Use a pH-neutral car bodywork shampoo solution to neutralise acidic fallout
3.Use a number of smaller buckets rather than a single larger bucket to minimise the risk of ash particles being reapplied to bodywork on the sponge from contaminated water
4.Keep the car wet with clean water while washing with a sponge – this keeps the surface of the paint lubricated to reduce the risk of scratching from any ash that remains on the bodywork
5.Pay special attention to wiper blades – which may scratch the windscreen when sweeping ash across the glass surface – and side window seals – which may harbour dust that scratches windows as they are wound up and down
6.Rinse thoroughly with clean water to remove all shampoo from the car
7.Dry the car using a high quality microfibre drying towel or synthetic chamois
8.Apply a quality polish or high definition wax in order to provide a durable, long-lasting layer of protection, preventing further contaminants adhering to paintwork, and forming a barrier against acidic deposits
9.Use a specialist automotive rubber treatment to cleanse and protect rubber seals, wiper blades and tyre sidewalls
10.Wash frequently until the volcanic eruptions cease to minimise the risk of potential future damage

Well done Jim!

2011-05-17T10:02:00.000-07:00

Jim Middlemass

Jim Middlemass has been invited by Honda (UK) as one of a select few technicians in the UK to participate in their exclusive Master Technician Programme!

Jim will spend 13 days in total at the Honda Institute in Colnbrook completing an intensive hands-on training programme.

The Honda Institute, Colnbrook

The Honda Institute provides world-class training around not just the UK, but also other European countries, the Middle East, Africa and Russia. It is available to more than 10,000 people in the Honda (UK) dealer network alone.

Jim will become our 4th certified Master Technician joining Shaun Down (Mitsubishi Master), Matthew Redmore (Mitsubishi Master) and Phil Wells (BMW Master).

Well done Jim!

Customers and Customer Service

2011-05-11T02:03:00.000-07:00

We are very lucky to have such loyal and friendly customers. This goes equally for our staff, who are also loyal, friendly people and genuinely care about what they do and the service they provide.

Considering that we are in a very challenging retail environment people can make or break any single day and it's interesting to note how one persons behaviour can have an effect on the way we all feel. Good feedback and comments really do make people feel good about what they do and for a long time now we have been aware of how lucky we are to have a really good customer base who are extremely generous with their feedback.

Having always structured our business around good customer service we are becoming increasingly concerned with the effects that some manufacturers customer satisfaction programmes are having on dealerships and the industry in general. It's almost as if somewhere along the line direction has been lost and this is ultimately leading dealers further away from looking after their customers individual needs by adopting a 'one size fits all' approach.

The trend for manufacturers to hold back dealer payments and to structure their customer contact programmes in a way that places more emphasis on certain big-name manufacturer surveys than genuine, honest and professional customer service will ultimately have nothing more than an erosive effect.

In an innovative move to counteract this Mitsubishi have taken a completely blank sheet of paper and totally redesigned their customer satisfaction programme to bring focus back to what really matters. Let's hope this refreshing approach doesn't go un-noticed in the industry and other manufacturers recognise the significance of Mitsubishi's move to bring focus back to the customer.

We must be careful to always remember what constitutes good customer service and listen to what our customers want. It shouldn't be about a number, a score, or a financial reward. Did we start out with the idea of running a retail business by providing bad customer service? Of course we didn't! .. As is often the case, a return to basics and a step back is all that's required.

We appreciate our customers and their many kind comments and feedback, some of which can be found here http://www.devonshire-motors.co.uk/testimonials

Motor Trader Awards 2011

2011-05-09T04:54:00.000-07:00

Can you believe it? We've been shortlisted for this years Motor Trader Awards!

The Motor Trader Awards 2011 celebrate the 21st anniversary of the biggest night in the retail motor industry calendar and are held at the Grosvenor House Hotel on 13 July.

We are so excited to have made it through to the final and will be sure to let you know how we get on ..

More information can be found here http://www.motortraderawards.com/