Congratulations Hannah!

We are extremely proud to announce that Hannah Carthew has qualified as a Mitsubishi Accredited Aftersales Advisor.

Hannah receives her accreditation certificate from Senior Service Advisor John Harding

Hannah has been working hard over the last couple of years both here at the dealership and by attending external training courses at Mitsubishi's UK based training academy in Cirencester.

Becoming a fully accredited ASA is no mean feat and involves a lot of time training and commitment to excellent customer service.

Essentially the training programme covers all aspects of customer care and is designed to provide all the tools necessary for Hannah to look after customers in the best possible way.

Katy and Jess

Now that she has completed the programme she joins  Senior Service Advisor John Harding, who followed the same training pathway when he joined us, and the two of them together look after our Service Reception along with Jess and Katy who are also always around looking after customers and making sure that everything runs smoothly.
These four are the faces you meet most of the time when you visit us for a service, MOT or repair. So now that you know who's who don't be shy to say hello as they are a very friendly bunch and they really do care about you and your vehicle.

Summer holiday tyre advice

Here's a few tips to help prevent any tyre related disasters if you're planning a driving related holiday this year.

Firstly check your tread depths, ensuring tyres are properly inflated for the load being carried (including the spare tyre) and making sure that the general condition of the tyres is good.

As well as the reduced likelihood of being involved in an accident, other benefits  of correct tyre care include longer tyre life and reduced fuel bills. When tyres are underinflated their rolling resistance increases meaning more fuel is required to drive the car. It is estimated that when tyres are under-inflated by just 6psi, or around 20 percent, fuel bills rise by 3 percent.

When checking tyre pressures, you should ensure they are inflated to the correct levels for the load being carried. Many vehicles require higher tyre pressures when carrying extra passengers or heavy items such as suitcases, bikes or roof boxes. Details of correct tyre pressures can be found either in the driver’s handbook, inside the fuel filler cap, or on a plate located on the driver’s door sill.

How to check your tyre pressures

1. Check your tyre pressures at least once a month or before a long journey.
2. Pressures should be checked against the vehicle manufacturer’s recommended level. This can be found in the vehicle handbook and on a plate which is often located inside the fuel filler flap or on the driver’s door sill.
3. Check the pressure when tyres are cold (i.e. when you have travelled less than two miles).
4. If you are carrying a full load of passengers or luggage or will be towing a trailer or caravan, tyre pressures should be increased in line with the vehicle manufacturer’s recommendations. Details can be found in the vehicle handbook.
5. Ensure a reliable and accurate pressure gauge is used.
6. Check the pressure in all four tyres not forgetting to check the spare tyre as well.
7. While checking pressures, give the rest of the tyre a visual inspection. Remove any stones and other objects embedded in the tread. Look out for any bulges, lumps or cuts.

If you are unsure on any aspect of tyre pressure or tyre condition bring your vehicle into Devonshire Motors and we'll be more than happy to check, correct and advise you .. all free of charge of course.

Find out more at www.devonshire-motors.co.uk/aftersales/view/23/tyres